*Position:* Senior Associate IT Infrastructure

*Department:* Information Technology

*Experience:* 2 to 5 Years

*Location:* Sachin(2 Positions) & Vesu(1 Position)

*Work days* - 5 days a week

Role & responsibilities

looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

*Key Responsibilities*

* Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues

* Manage device build, imaging, deployment, configuration, collection, and replacement activities.

* Support and maintain laptops, desktops, printers, scanners, and other IT peripherals.

* Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment.

* Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.

* Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal.

* Provide working-level administration and troubleshooting support for Windows and Linux environments

* Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting.

* Handle incident and problem management, ensuring timely resolution and appropriate escalation.

* Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics.





* Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.

* Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams.

* Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems.

* Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.

* Maintain appropriate IT documentation, SOPs, asset records, and service-related reports.

* Ensure compliance with applicable IT security, information security, and organizational policies.

*Required Skills*

* Strong hands-on experience in IT helpdesk and end-user support.

* Experience in device deployment, imaging, endpoint management, and IT asset management.

* Working knowledge of Windows and Linux administration.

* Positive understanding of Microsoft 365 and collaboration tools.

* Knowledge of patch management, antivirus, and EDR solutions.

* Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting.

* Knowledge of ITIL principles, incident management, problem management, and SLA management.

* Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems.

* Strong troubleshooting, communication, coordination, and problem-solving skills.

*Qualification*

* Bachelors degree/Diploma in IT, Computer Science, Information Technology, or a related field.

* ITIL Foundation certification is desirable but not mandatory.

*Experience*

* 2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.

📌 IT Executive (Surat)
🏢 CIEL HR
📍 Surat