Job Summary

We are looking for a highly skilled and experienced Customer Support Executive to join our team at Teleperformance Global Business Private Limited. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment, providing top-notch support to our customers.

Responsibilities

- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics and quality standards.

Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a team workplace and adapt to changes.
- Strong problem-solving and analytical skills.
- Proficient in using CRM software and other relevant tools.
- Ability to handle multiple tasks simultaneously and prioritize responsibilities.
- Strong attention to detail and organizational skills.

📌 Team Leader (Malad)
🏢 TP
📍 Malad