Interview Mode : Weekend Walkin drive (Face to Face )Interview Date : 05-Sep-26(Saturday )Note : Only candidates currently located in Gurugam should apply.Role : Service Desk - Chat SupportExperience : 2 to 5 YearsLocation : GurugramDesired Competencies (Technical/Behavioral Competency)Must-HaveAny Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.Prior experience working as a Service Desk AnalystAssist customers with technical issues via chat in a timely and efficient manner.Experience in handling 2 or more chat concurrency.Knowledge on ITIL and Incident Management (SLA, Severity)Experience in ServiceNow is a plus.Diagnose and troubleshoot hardware and software problemsProvide step-by-step guidance to resolve issues & knowledge on how to use KB articlesEscalate complex issues to higher-level technical teams when necessaryMaintain detailed logs of customer interactions and solutions providedFollow up with customers to ensure their issues are fully resolvedStay updated with product knowledge and technical skills Should have positive written communication skill.
📌 Hiring: Service Desk - Chat Support (Haryana)
🏢 TCS
📍 Haryana
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