JOB DESCRIPTION:

Job Title - Senior Manager, Platform Product Management

The Purpose of This Role

Health and Welfare (H&W;) Product Support and Deployment serves as a primary
point of contact supporting the H&W; Practice and Product Support team. This role
focuses on the H&W; benefits administration product offering, owning deployment,
education, documentation, and communication for product capabilities developed
by the development squads. The individual will work alongside H&W; Product &
Client teams to document recent features, educate client-facing and support
associates about client fit/features, and preferred setup of the offering. This
associate will also help develop reporting to monitor the health of the product
and provide analysis and feedback to the Product roadmap and development
teams/squads to continuously improve our offerings.

In addition, this role will help shape the future of Product Support by
leveraging AI, automation, and agentic workflows to improve the way information
is created, consumed, analyzed, and acted upon across the H&W; organization. The




successful candidate will evaluate end-to-end support processes, identify
opportunities to augment and automate routine activities, and design scalable
human-in-the-loop workflows that improve quality, consistency, speed, and
outcomes.

The individual will serve as a systems thinker who can organize complex product,
operational, client, and regulatory information into structured data models and
knowledge frameworks that can be trusted by both associates and AI-powered
agents. They will partner closely with Product Management, Development,
Operations, Client Services, and Account teams to build a durable knowledge
ecosystem that supports decision-making, accelerates onboarding, improves
support experiences, and enables the next generation of AI-assisted product
operations.

This role requires an individual who can balance strategic transformation with
operational execution, driving measurable improvement

📌 Senior Manager, Platform Product Management (Bengaluru)
🏢 Fidelity Investments
📍 Bengaluru