As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.
The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.
We encourage candidates from all backgrounds to apply.
On-call coverage during and outside business hours may be required as needed.
Responsibilities
Basic Qualifications ;
A minimum of five years’ experience and a bachelor’s degree including:
An academic qualification in computer science engineering, information systems, software engineering,



or a related field.

Preferred Qualifications:
3-5+ years’ experience in application support, client/customer support, incident management, problem management and change management.
Knowledge on SQL,
Readiness to work during the shift from 5.30PM to 2.30AM IST.
Outstanding interpersonal abilities and adapt at productive communication with collaborators across various regions of the globe.
Prospective employees need to be ready to work in different shifts and provide on-call support outside standard hours as needed.
Work with Development, Engineering, and Project teams to resolve escalated issues.
Hybrid work requirement.
We encourage candidates from all backgrounds to apply.

Employer Description
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and serv

📌 Support Engineer 2 (Bengaluru)
🏢 Oracle
📍 Bengaluru