ABOUT US

Exotel is the emerging market’s leading full-stack customer engagement platform
and business-focused virtual telecom operator. Founded in 2011, our cloud-based
product suite powers over 50 million daily engagements across voice, video, and
messaging channels.

Trusted by 6,000+ companies across 60+ countries—including India, Southeast
Asia, the Middle East, and Africa—Exotel enables unified customer engagement for
leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju’s, HDFC Bank,
Zomato, and Urban Company. Our offerings include communication APIs, a modern
omnichannel contact center, and a conversational AI platform hosted on the
cloud.

We are a Series D company valued at $100 million with $60 million in ARR.

LEVEL: L2

@PROFESSIONAL SERVICES

The Professional Services team is the "Special Forces" of our engineering
organization. We don't just build products; we solve high-stakes enterprise
puzzles. Our engineering solves infrastructure-level problems to ensure no one
misses a call or an SMS, even in highly customized enterprise environments.





* We focus on building fault-tolerant, scalable, and real-time distributed
systems that integrate seamlessly with complex enterprise ecosystems.

* Our stack is diverse—built on PHP, Python, Golang, and Node.js—and we
emphasize clean abstractions and loosely coupled services.

* We leverage MySQL, NoSQL stores, Elasticsearch for discovery, and
Grafana/Kibana for deep observability.

* We are firm believers in "You build it, you own it"—operating a distributed
system in a customization-heavy environment requires a true DevOps mindset.

ROLES & RESPONSIBILITIES:

As a Integration and Customization Engineer - 2, in the Skilled Services
team, you will be the technical anchor for complex ECC (Enterprise Contact
Center) project customizations. Your role is a blend of deep engineering,
architectural solutioning, and high-impact delivery.

* Engineering Excellence: Design and develop high-complexity customiza

📌 Integration & Customisation Engineer - 1 (PHP + React.JS) (Gurugram)
🏢 Exotel Techcom
📍 Gurugram