Senior Atlassian Systems Administrator
Rapid7 is seeking a knowledgeable and technically grounded Senior Atlassian
Systems Administrator to drive the ownership, performance, and strategic
evolution of our Jira and Confluence workplace. This role combines platform
administration, service management best practices, and cross-functional
automation to enhance user experience and ensure platform governance across our
ecosystem.
About the Team
The Information Technology team powers Rapid7's global operations by building,
securing, and maintaining scalable enterprise platforms that enable seamless
cross-functional collaboration and business productivity.
About the Role
As a Senior Atlassian Systems Administrator, your primary responsibility will be
to oversee, maintain, and evolve our enterprise Jira and Confluence environment
in alignment with business priorities and ITSM best practices. Specifically,
your focus will be to:
* Act as a primary support contact for Jira and Confluence usage, configuration
requests, and platform governance.
* Assist with user management,
project setups, permission schemes, workflows,
and custom fields across the suite.
* Partner with internal teams to understand requirements and advise on scalable
solutions that align with Atlassian best practices.
* Support integrations between Atlassian tools and other systems, including
directory services, DevOps tools, and knowledge bases.
* Participate in service support activities including ticket triage, user
troubleshooting, and system performance monitoring.
* Develop and maintain clear platform documentation, standardized templates,
executive dashboards, and operational reports.
* Collaborate with IT, DevOps, and business stakeholders to drive process
improvements and automation within the Atlassian suite.
* Apply technical fundamentals in databases, operating systems, and networking
to support platform performance and configuration decisions.
The skills and qualities you'll bring in
📌 Senior Atlassian Systems Administrator (Pune)
🏢 Rapid7
📍 Pune