About Gruve
Gruve is an innovative software services startup dedicated to transforming
enterprises to AI powerhouses. We specialize in cybersecurity, customer
experience, cloud infrastructure, and advanced technologies such as Large
Language Models (LLMs). Our mission is to assist our customers in their business
strategies utilizing their data to make more intelligent decisions. As a
well-funded early-stage startup, Gruve offers a dynamic workplace with strong
customer and partner networks.
Position summary:
Senior technical lead across SOC, NOC and PulseAI Managed Services. Runs
major-incident response, owns the detection-content and tuning program, and is
L3 for PulseAI operations: owns root cause analysis, works platform defects with
the Gruve PulseAI engineering team, leads OpenShift lifecycle operations and
emergency remediation, acts as vendor engineering liaison (Red Hat, NVIDIA,
OEMs), and deputises for the Security Operation Manager.
Key responsibilities:
* Lead technical response on Severity 1/2 incidents across security, network
and PulseAI platform until management command engages; own the SLA status
cadence (hourly / every 30 minutes on Severity 1) to customer authorised
contacts.
* Own root cause analysis for PulseAI and OpenShift incidents; reproduce and
characterise platform defects and route them to Gruve PulseAI product
engineering; own the corrective-action backlog and problem management to
eliminate recurring incidents.
* Own the PulseAI operations practice: severity classification standards,
diagnostic runbooks for platform/OpenShift/GPU/switch/storage layers, Grafana
observability standards, alert thresholds for the SLA appendix, and the
monitor / remediate / escalate matrix as applied per customer.
* Lead OpenShift lifecycle operations for PulseAI customers — y-stream upgrades
on customer approval within the agreed window of the Red Hat release,
operator and node-pool changes, GPU driver/firmware currency, emergency
vulnerability remedi
📌 Security Operations Consultant (Pune)
🏢 Gruve
📍 Pune