Medical Advisor & Counselor

Company: DRIP LABS | SNNYLO Group
Location: Gurgaon / Delhi-NCR
Employment Type: Full-time | On-site
Department: Medical Advisory / Patient Experience / Business Development
Experience: 2–6 years preferred
SALARY: INR. 3.5LPA - 6 LPA

About DRIPLABS
DRIPLABS is a rapidly growing medical wellness and longevity company focused on personalized, physician-guided wellness solutions.
The company operates at the intersection of healthcare, preventive wellness, longevity, medical aesthetics, nutrition, recovery and performance , delivering premium experiences designed around individual health and wellness objectives.
DRIPLABS works with consumers, physicians, wellness centers, clinics and other healthcare stakeholders to create a clinically guided and professionally managed patient journey.
Our approach combines medical expertise, evidence-informed wellness protocols, personalized counseling and premium customer experience .
As we continue expanding across Delhi-NCR and other markets, we are looking for professionals who can understand healthcare, communicate medical concepts effectively and build meaningful relationships with consumers and healthcare stakeholders.

About the Role
We are looking for a Medical Advisor & Counselor who can act as a trusted first point of contact between DRIP LABS and prospective clients, existing members, physicians and healthcare partners.
This is not a conventional telesales or call-center position .
The role requires a candidate who understands the healthcare ecosystem , is comfortable discussing health and wellness services with consumers and doctors, and can translate complex medical and wellness concepts into simple, credible and understandable conversations.
The Medical Advisor & Counselor will be responsible for understanding a client's requirements, educating them about relevant DRIP LABS services, addressing questions, coordinating with the clinical team when required, and guiding qualified prospects toward the appropriate consultation or next step.
The role will also involve consultative sales and business development , including lead conversion, follow-ups, treatment/protocol pitching and relationship management.
The ideal candidate should be able to combine:
Healthcare understanding + Medical communication + Consultative counseling + Sales ability + Relationship management.

WHAT YOU WILL DO

1. Medical & Wellness Counseling
Speak with prospective and existing clients to understand their wellness objectives, concerns and expectations.
Educate consumers about DRIP LABS' wellness services, protocols and consultation pathways using approved medical and clinical information.
Explain the purpose, process and general benefits of relevant wellness protocols in a clear and responsible manner.
Communicate complex healthcare and wellness concepts in simple, consumer-friendly language.
Understand common questions, concerns and objections related to IV wellness, recovery, nutrition, healthy aging, longevity and related services.

2. Consultative Sales & Lead Conversion
Manage inbound and outbound conversations with qualified healthcare and wellness leads.
Understand the client's requirement before recommending the appropriate consultation pathway or service information.
Present DRIP LABS' treatments and wellness solutions in a consultative, educational manner.
Explain treatment/protocol journeys, consultation processes and relevant service information.
Communicate the value proposition of premium medical wellness services.
Address consumer objections related to efficacy, safety, process, pricing,



commitment and expectations using approved information.
Convert qualified prospects into consultations, appointments and eligible bookings.
Maintain structured follow-ups with prospects who require additional time or information.
Build long-term relationships rather than relying on transactional sales.
Consistently work toward agreed conversion, revenue and customer acquisition objectives.

3. Healthcare Ecosystem & Stakeholder Engagement
The candidate should be comfortable interacting with multiple healthcare stakeholders, including:
Consumers / patients
Doctors and physicians
Dermatologists
Aesthetic practitioners
Wellness professionals
Clinic owners
Healthcare entrepreneurs
Hospital / clinic personnel
Wellness center partners
Distribution and channel partners

Responsibilities may include:
Communicating DRIP LABS' services and protocols to healthcare professionals and relevant stakeholders.
Supporting physician and clinic conversations with accurate product/service information.
Understanding stakeholder requirements and coordinating internally with medical and commercial teams.
Supporting onboarding and relationship development with relevant healthcare partners.
Building credibility through professional, medically responsible communication.

5. Product & Protocol Learning
DRIP LABS operates in a rapidly evolving segment.
Therefore, the candidate must be a fast learner with strong curiosity about healthcare and emerging wellness science.
You will be expected to quickly develop working knowledge of areas such as:
IV wellness therapy
Nutritional IV protocols
NAD+ and cellular wellness
Recovery and performance
Healthy aging and longevity
Vitamins and micronutrients
Antioxidant and nutritional protocols
Wellness optimization
Medical aesthetics
Preventive wellness
Lifestyle and performance wellness
Emerging longevity technologies
Prior knowledge of every category is not mandatory .
However, the ability to understand new scientific concepts quickly, learn protocols systematically and communicate them accurately is essential.

7. CRM & Reporting
Maintain accurate customer and lead information in the CRM.
Document call outcomes, customer requirements, follow-ups and appointment status.
Maintain systematic follow-up schedules.
Track lead movement through the sales funnel.
Maintain daily and weekly activity reports.
Monitor consultation and conversion performance.

Key Performance Areas / KRAs
Performance will be evaluated across both commercial performance and quality of healthcare communication.

Medical Counseling
Quality of client conversations
Accuracy of information communicated
Understanding of customer requirements
Appropriate escalation to clinical teams
Customer trust and satisfaction
Sales & Conversion
Qualified leads handled
Consultation bookings
Lead-to-consultation conversion
Consultation-to-booking conversion
Revenue contribution
Follow-up conversion
Repeat customer engagement
Healthcare Stakeholder Engagement
Doctor / clinic interactions
Healthcare partner engagement
Stakeholder relationship development
Operational Excellence
CRM accuracy
Lead response time
Follow-up discipline
Appointment coordination




Reporting quality

Who We Are Looking For
We are looking for someone who has already worked within a healthcare or healthcare-adjacent ecosystem and understands that healthcare selling is fundamentally different from conventional consumer sales.
The ideal candidate will be:
Healthcare-aware
Commercially confident
Consultative rather than aggressively sales-driven
Articulate and persuasive
Empathetic and patient-centric
Comfortable speaking with doctors and consumers
Curious about medical science
A fast learner
Comfortable with targets
Strong at follow-ups
Positive at handling objections
Professionally presented
Highly organized
Comfortable working in a fast-moving organization

Required Experience

Mandatory / Strongly Preferred
2–6 years of relevant experience in one or more of the following:
Healthcare
Hospitals
Clinics
Diagnostics
Pharmaceuticals
Medical devices
Medical aesthetics
Dermatology
Wellness
Preventive healthcare
Health-tech
Longevity / wellness
Nutrition / healthcare services
Healthcare B2B / B2C / B2B2C sales
Candidates with purely generic telesales, telemarketing or call-center experience without healthcare exposure may not be suitable for this role.

Required Skills

Healthcare Knowledge
Understanding of the healthcare ecosystem.
Ability to learn and understand medical concepts.
Familiarity with healthcare terminology.
Ability to communicate medical information responsibly.
Understanding of patient/consumer sensitivity and confidentiality.

Communication
Excellent spoken English and Hindi.
Strong conversational and presentation skills.
Ability to communicate with both consumers and medical professionals.
Strong listening and questioning ability.
Ability to simplify complex information.

Sales
Consultative selling
Lead qualification
Objection handling
Negotiation
Follow-up
Closing
Relationship management
Upselling / cross-selling where clinically and commercially appropriate

Technology
CRM / lead-management systems
Calling platforms
WhatsApp / business communication tools
MS Office / Google Workspace
Basic reporting and data management

Preferred Backgrounds
Candidates from the following backgrounds will be particularly relevant:
Medical / Healthcare Sales
Pharmaceutical Sales
Medical Device Sales
Hospital / Clinic Business Development
Diagnostic Sales
Medical Aesthetics
Dermatology
Wellness & Longevity
Healthcare Consulting
Health-Tech
Premium Healthcare Services
Nutrition / Preventive Wellness
Experience dealing directly with doctors, clinics and healthcare consumers will be an advantage.

Educational Qualification
Bachelor's degree or diploma in any relevant discipline.
Preferred backgrounds include:
Life Sciences
Biotechnology
Pharmacy
Healthcare Management
Psychology
Nutrition
Nursing / Allied Healthcare
Biomedical Sciences
Business / Sales with healthcare experience
Relevant healthcare industry experience may be considered alongside educational qualifications.

What We Offer
Competitive fixed compensation.
Performance-linked incentives.
Career progression within DRIP LABS / SNNYLO Group .
Exposure to the rapidly growing medical wellness, longevity and aesthetics ecosystem.
Opportunity to work closely with medical, clinical, commercial and operations teams.
Continuous learning across emerging healthcare and wellness categories.
High-growth, entrepreneurial work environment.
Opportunity to contribute to the development of a premium healthcare and wellness brand.

📌 Medical Sales Representative (Gurugram)
🏢 DRIP LABS
📍 Gurugram