Medical Advisor & Counselor

Company: DRIP LABS | SNNYLO Group

Location: Gurgaon / Delhi-NCR

Employment Type: Full-time | On-site

Department: Medical Advisory / Patient Experience / Business Development

Experience: 2–6 years preferred

SALARY: INR. 3.5LPA - 6 LPA

About DRIPLABS

DRIPLABS is a rapidly growing medical wellness and longevity company focused on personalized, physician-guided wellness solutions.

The company operates at the intersection of healthcare, preventive wellness, longevity, medical aesthetics, nutrition, recovery and performance, delivering premium experiences designed around individual health and wellness objectives.

DRIPLABS works with consumers, physicians, wellness centers, clinics and other healthcare stakeholders to create a clinically guided and professionally managed patient journey.

Our approach combines medical expertise, evidence-informed wellness protocols, personalized counseling and premium customer experience.

As we continue expanding across Delhi-NCR and other markets, we are looking for professionals who can understand healthcare, communicate medical concepts effectively and build meaningful relationships with consumers and healthcare stakeholders.

About the Role

We are looking for a Medical Advisor & Counselor who can act as a trusted first point of contact between DRIP LABS and prospective clients, existing members, physicians and healthcare partners.

This is not a conventional telesales or call-center position.

The role requires a candidate who understands the healthcare ecosystem, is comfortable discussing health and wellness services with consumers and doctors, and can translate complex medical and wellness concepts into easy, credible and understandable conversations.

The Medical Advisor & Counselor will be responsible for understanding a client's requirements, educating them about relevant DRIP LABS services, addressing questions, coordinating with the clinical team when required, and guiding qualified prospects toward the appropriate consultation or next step.

The role will also involve consultative sales and business development, including lead conversion, follow-ups, treatment/protocol pitching and relationship management.

The ideal candidate should be able to combine:

Healthcare understanding + Medical communication + Consultative counseling + Sales ability + Relationship management.

WHAT YOU WILL DO

1. Medical & Wellness Counseling

- Speak with prospective and existing clients to understand their wellness objectives, concerns and expectations.
- Educate consumers about DRIP LABS' wellness services, protocols and consultation pathways using approved medical and clinical information.
- Explain the purpose, process and general benefits of relevant wellness protocols in a clear and responsible manner.
- Communicate complex healthcare and wellness concepts in simple, consumer-friendly language.
- Understand common questions, concerns and objections related to IV wellness, recovery, nutrition, healthy aging, longevity and related services.

2. Consultative Sales & Lead Conversion

- Manage inbound and outbound conversations with qualified healthcare and wellness leads.
- Understand the client's requirement before recommending the appropriate consultation pathway or service information.
- Present DRIP LABS' treatments and wellness solutions in a consultative, educational manner.
- Explain treatment/protocol journeys, consultation processes and relevant service information.
- Communicate the value proposition of premium medical wellness services.
- Address consumer objections related to efficacy, safety, process, pricing,



commitment and expectations using approved information.
- Convert qualified prospects into consultations, appointments and eligible bookings.
- Maintain structured follow-ups with prospects who require additional time or information.
- Build long-term relationships rather than relying on transactional sales.
- Consistently work toward agreed conversion, revenue and customer acquisition objectives.

3. Healthcare Ecosystem & Stakeholder Engagement

The candidate should be comfortable interacting with multiple healthcare stakeholders, including:

- Consumers / patients
- Doctors and physicians
- Dermatologists
- Aesthetic practitioners
- Wellness professionals
- Clinic owners
- Healthcare entrepreneurs
- Hospital / clinic personnel
- Wellness center partners
- Distribution and channel partners

Responsibilities may include:

- Communicating DRIP LABS' services and protocols to healthcare professionals and relevant stakeholders.
- Supporting physician and clinic conversations with accurate product/service information.
- Understanding stakeholder requirements and coordinating internally with medical and commercial teams.
- Supporting onboarding and relationship development with relevant healthcare partners.
- Building credibility through professional, medically responsible communication.

5. Product & Protocol Learning

DRIP LABS operates in a rapidly evolving segment.

Therefore, the candidate must be a fast learner with strong curiosity about healthcare and emerging wellness science.

You will be expected to quickly develop working knowledge of areas such as:

- IV wellness therapy
- Nutritional IV protocols
- NAD+ and cellular wellness
- Recovery and performance
- Healthy aging and longevity
- Vitamins and micronutrients
- Antioxidant and nutritional protocols
- Wellness optimization
- Medical aesthetics
- Preventive wellness
- Lifestyle and performance wellness
- Emerging longevity technologies

Prior knowledge of every category is not mandatory.

However, the ability to understand recent scientific concepts quickly, learn protocols systematically and communicate them accurately is essential.

7. CRM & Reporting

- Maintain accurate customer and lead information in the CRM.
- Document call outcomes, customer requirements, follow-ups and appointment status.
- Maintain systematic follow-up schedules.
- Track lead movement through the sales funnel.
- Maintain daily and weekly activity reports.
- Monitor consultation and conversion performance.

Key Performance Areas / KRAs

Performance will be evaluated across both commercial performance and quality of healthcare communication.

Medical Counseling

- Quality of client conversations
- Accuracy of information communicated
- Understanding of customer requirements
- Appropriate escalation to clinical teams
- Customer trust and satisfaction

Sales & Conversion

- Qualified leads handled
- Consultation bookings
- Lead-to-consultation conversion
- Consultation-to-booking conversion
- Revenue contribution
- Follow-up conversion
- Repeat customer engagement

Healthcare Stakeholder Engagement

- Doctor / clinic interactions
- Healthcare partner engagement
- Stakeholder relationship development

Operational Excellence

- CRM accuracy
- Lead response time
- Follow-up discipline
- Appointment coordination




- Reporting quality

Who We Are Looking For

We are looking for someone who has already worked within a healthcare or healthcare-adjacent ecosystem and understands that healthcare selling is fundamentally different from conventional consumer sales.

The ideal candidate will be:

- Healthcare-aware
- Commercially confident
- Consultative rather than aggressively sales-driven
- Articulate and persuasive
- Empathetic and patient-centric
- Comfortable speaking with doctors and consumers
- Curious about medical science
- A fast learner
- Comfortable with targets
- Strong at follow-ups
- Good at handling objections
- Professionally presented
- Highly organized
- Comfortable working in a fast-moving organization

Required Experience

Mandatory / Strongly Preferred

2–6 years of relevant experience in one or more of the following:

- Healthcare
- Hospitals
- Clinics
- Diagnostics
- Pharmaceuticals
- Medical devices
- Medical aesthetics
- Dermatology
- Wellness
- Preventive healthcare
- Health-tech
- Longevity / wellness
- Nutrition / healthcare services
- Healthcare B2B / B2C / B2B2C sales

Candidates with purely generic telesales, telemarketing or call-center experience without healthcare exposure may not be suitable for this role.

Required Skills

Healthcare Knowledge

- Understanding of the healthcare ecosystem.
- Ability to learn and understand medical concepts.
- Familiarity with healthcare terminology.
- Ability to communicate medical information responsibly.
- Understanding of patient/consumer sensitivity and confidentiality.

Communication

- Excellent spoken English and Hindi.
- Strong conversational and presentation skills.
- Ability to communicate with both consumers and medical professionals.
- Strong listening and questioning ability.
- Ability to simplify complex information.

Sales

- Consultative selling
- Lead qualification
- Objection handling
- Negotiation
- Follow-up
- Closing
- Relationship management
- Upselling / cross-selling where clinically and commercially appropriate

Technology

- CRM / lead-management systems
- Calling platforms
- WhatsApp / business communication tools
- MS Office / Google Workspace
- Basic reporting and data management

Preferred Backgrounds

Candidates from the following backgrounds will be particularly relevant:

Medical / Healthcare Sales

Pharmaceutical Sales

Medical Device Sales

Hospital / Clinic Business Development

Diagnostic Sales

Medical Aesthetics

Dermatology

Wellness & Longevity

Healthcare Consulting

Health-Tech

Premium Healthcare Services

Nutrition / Preventive Wellness

Experience dealing directly with doctors, clinics and healthcare consumers will be an advantage.

Educational Qualification

- Bachelor's degree or diploma in any relevant discipline.
- Preferred backgrounds include:
- Life Sciences
- Biotechnology
- Pharmacy
- Healthcare Management
- Psychology
- Nutrition
- Nursing / Allied Healthcare
- Biomedical Sciences
- Business / Sales with healthcare experience

Relevant healthcare industry experience may be considered alongside educational qualifications.

What We Offer

- Competitive fixed compensation.
- Performance-linked incentives.
- Career progression within DRIP LABS / SNNYLO Group.
- Exposure to the rapidly growing medical wellness, longevity and aesthetics ecosystem.
- Opportunity to work closely with medical, clinical, commercial and operations teams.
- Continuous learning across emerging healthcare and wellness categories.
- High-growth, entrepreneurial work environment.
- Opportunity to contribute to the development of a premium healthcare and wellness brand.

📌 Medical Sales Representative (Gurugram)
🏢 DRIP LABS
📍 Gurugram