Telecallers (often referred to as telesales representatives, customer service agents, or telemarketers) serve as the primary point of contact between an organization and potential or existing customers over the phone.

• Inbound Telecaller: Handles incoming calls from customers. Focus is primarily on answering queries, resolving complaints, providing product information, processing orders, or providing technical support.

• Outbound Telecaller: Places outgoing calls to prospect databases. Focus is on lead generation, direct sales (telesales), booking appointments, conducting market research, or collecting feedback.

• Telesales Representative: Specializes strictly in pitching products or services, converting leads, negotiating terms, and closing sales over the phone.

• Customer Support Representative: Focuses on customer retention, troubleshooting issues, handling complaints, and guiding users through service procedures.

• Lead Generation / Appointment Setter: Focuses on pre-qualifying prospects and scheduling meetings or product demonstrations for the core sales team.

Core Responsibilities

• Customer Outreach & Inbound Management: Making high-volume outbound calls or receiving inbound calls using a computer-aided dialer system.

• Pitching & Presentation:



Explaining products or services clearly using standard calling scripts while customizing the pitch to customer needs.

• Lead Qualification: Identifying potential sales opportunities by assessing customer requirements, interest levels, and budget.

• CRM Management: Logging call outcomes, updating contact details, and taking accurate notes in Customer Relationship Management (CRM) software (., Salesforce)

• Objection Handling: Addressing customer concerns, answering questions confidently, and navigating rejections professionally.

• Follow-up: Scheduling and executing follow-up calls or emails to nurture potential prospects through the sales pipeline.

• Target Achievement: Meeting daily, weekly, or monthly targets for call volume, call duration, qualified leads, or completed sales.

- Experience

1 - 3 Years

- No. of Openings

2

- Education

Post Graduate

- Role

Telecaller

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Age Limit

20 - 25 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

#2305,1ST FLOOR, 6TH b MIAN ROAD, 3RD PHASE, YELAHANKA CURRENT TOWN BANGLAORE 560 064

📌 Hiring For Telecaller (Bengaluru)
🏢 VoltiqTech
📍 Bengaluru