Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a qualified lem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.

Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.

Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores.

Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.

Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.

Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.

Skills:





Good spoken and written communication skills.

Active listening and patience when dealing with customers.

Basic computer literacy and typing skills.

Flexibility: Willingness to work in rotational shifts or specified shift timings.

- Experience

0 - 6 Years

- No. of Openings

999

- Education

12th Pass

- Role

Customer Service Representative

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time (Night Shift)

- Work Location Type

Work from Office

- Face Interview Location

Malad Mindspace

📌 Customer Service Representative Jobs For Freshers - Mumbai (Malad East)
🏢 SMART EMPLOYMENT SERVICES
📍 Malad East