Job DescriptionThe Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.
nMajor responsibilities:
nOrder Processing & Efficiency
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- Ensure all orders are processed and fulfilled within established timelines.n
- Prioritize orders based on urgency, customer status, and delivery deadlines.n
- Monitor inventory levels and coordinate with the procurement team for timely replenishment.n
- Maintain accurate and up-to-date documentation for all order management processes.n

nInvoice & Documentation Management
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- Prepare and share Invoices, Proforma Invoices, and maintain invoice files.n
- Manage Payment Entry/Ledger updates and support outstanding follow-up activities.n
- Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records.n
- Maintain accurate and systematic filing of customer and commercial documents.n

nCustomer Request & Return Handling
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- Respond to customer requests and follow up for resolution.n
- Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.n
- Share dispatch documents and communicate updates to customers in a timely manner.n

nQuotation & Chance Management
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- Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents.n
- Track quotation follow-ups, including Proforma Invoice Follow-ups.n
- Prepare Sales Orders for AMC & Spares.n

nDispatch & Docket Management
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- Coordinate docket details, dispatch documents, and ensure timely sharing with customers.n
- Liaise with stores, dispatch, and logistics teams for smooth operations.n

📌 Service Coordinator (Maharashtra)
🏢 Zepcruit
📍 Maharashtra