Job DescriptionWho we are:
nKinco,Established in 1996 and publicly listed on the SSE STAR Market in 2020 (Stock Code: 688160), Kinco is an industrial automation specialist centered on proprietary R&D; capabilities. We deliver full-lifecycle solutions covering in-house R&D;, manufacturing, global sales and dedicated technical support for core automation and robotic components, alongside integrated software and hardware suites for digital factory deployments. Our comprehensive product portfolio enables us to deliver reliable motion control and HMI solutions for robotics and smart manufacturing applications worldwide.
nKey Responsibilities:
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- Provide front-line technical support (Pre-sales and after sales) to company's agent and OEM customers for industrial automation and robotics systemsn
- Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customersn
- Assist customers with product setup, system commissioning, and firmware/software updatesn




- Deliver remote diagnostics and support using industry-standard toolsn
- Document technical issues, solutions, and support procedures in a knowledge basen
- Work closely with engineering, product, and R&D; teams to resolve escalated cases and feedback issuesn
- Support training and onboarding for customers, distributors, and internal teams on robotics and automation productsn
- Participate in testing current hardware/software releases to ensure product quality and reliabilityn
- Other work assigned by leadersn

nRequired Qualifications:
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- Bachelor's degree or above in the field of Electrical Automation Engineering and related educationn
- 3+ years of experience in technical support, trouble-shooting, and field servicen
- strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllersn
- Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and program

📌 Technical Support Engineer-Chennai
🏢 Kinco Automation
📍 Chennai