Job Description:
Key Responsibilities:
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Respond to customer inquiries via phone, email, chat, or in person in a qualified and timely manner.
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Assist customers with product/service information, order placement, and after-sales support.
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Process orders, returns, and exchanges accurately using company systems.
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Identify customer needs and recommend appropriate products or services.
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Handle complaints and resolve customer issues efficiently, escalating when necessary.
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Maintain detailed and accurate customer records in the CRM system.
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Meet or exceed individual and team sales targets and customer service KPIs.
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Provide feedback to the team on common customer issues to help improve products, services, and processes.
📌 Hiring for Customer Support Executive (Howrah)
🏢 RECEX
📍 Howrah