Job DescriptionTCS Hiring for AWS Infra Support Engineer
nExperience Range: - 06 To 08 Years (Mandatory)
n(Note: Candidates below 6 years of IT experience shall not be considered)
nJob Locations : Bengaluru, Hyderabad
nJOB DESCRIPTION
nRole Overview:
nWe are seeking a skilled L1.5 Support Engineer with robust expertise in AWS infrastructure and production support. The candidate will be responsible for monitoring, troubleshooting, and maintaining cloud-based applications and infrastructure, ensuring high availability and reliability.
nKey Responsibilities:
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- Monitor application and infrastructure alerts and respond within SLA.n
- Perform initial troubleshooting, issue triaging, and escalate when required.n
- Manage incidents, service requests, and change requests using ServiceNow/Jira.n
- Ensure system uptime, performance, and reliability.n
- Collaborate with L2/L3 teams and development teams for issue resolution.n
- Maintain documentation and knowledge base articles.n
- Support deployment activities and CI/CD pipelines.n

nRequired Skills:
n1)



AWS Infrastructure :
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- Experience with AWS services: EC2, EBS, ECS, EKS, RDS, S3, Load Balancer, Elastic Cache, IAM, Route 53, Lambda, Auto Scaling.n
- Basic knowledge of IAM roles and cloud security best practices.n
- Familiarity with Code Pipeline and CI/CD workflows.n
- Experience with Ansible Tower and Python scripting.n

n2) Monitoring & Ticketing Tools:
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- Hands-on experience with Datadog (Synthetic & RUM Monitoring).n
- Working knowledge of Splunk ITSI and AWS CloudWatch.n
- Experience in ServiceNow (CRQ, Incident, MIM, CTASK, SCTASK) and Jira.n

n3) Source Code Management:
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- Experience with GitHub for version control.n
- Knowledge of Nexus Repository management.n

n4) Application Runtime & Middleware:
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- Experience with Apache Tomcat and Apache HTTP Server.n
- Support for Java-based applications.n
- Working knowledge of Adobe Experience Manager (AEM –

📌 AWS Infra Support Engineer (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka