Job Description:

We are looking for an Operations Executive who can not only play the role of a Loan Specialist assisting end customers but also mentor and grow a small team of executives going forward.

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Develop and oversee loan disbursements, documents, and reports along with obtaining credit and financial information as required.

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Prepare closing, develop closure instructions, supervise contingencies, and verify lock information.

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Assist customers to navigate the digital product, gather feedback, and share the same with product and business stakeholders.

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Collect credit and varied documents from customers as well as third parties required to support the decision of loan approval.

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Head responsibility for loan processing.

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Ensure loans are processed as per established company procedures and policies.

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Review the title binder along with closure documents for correctness.

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Transfer loan files to further teams for analysis.

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Set up SOPs and reporting to improve operational processes.

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Process, close, present, service, and record loan-related notes and disbursements, etc.

What you would possess already:

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Telecalling sales experience in the Financial/Banking/NBFC domain.

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Excellent communication and negotiation skills

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Preferred basic level understanding of business loans (secured & unsecured loans) and KYC documentation

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Confident and transparent communicator

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Disciplined work approach

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Preferably no/minimal leave requirements in the next 3 to 6 months

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Can do attitude with strong relationship-building skills

Note

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This is a 6 day working from office role, based out of Bangalore

📌 Senior Executive- Operations (Bengaluru)
🏢 Mantras2Success
📍 Bengaluru