Job Description
???? We're Hiring | Customer Success Manager – Networking
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nWe are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
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nLocation: Hyderabad (Work from Office)
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nWe're looking for professionals who have experience in:
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n✅ Managing enterprise customer relationships in IT Infrastructure workplace
n✅ Project Management, Service Delivery, or Customer Engagement
n✅ NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
n✅ Driving customer onboarding, service adoption, renewals, and customer satisfaction
n✅ Conducting customer reviews, managing escalations, and collaborating with cross-functional teams




n✅ Working with enterprise customers and executive stakeholders
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nPreferred Background:
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- 5–8 years of experience in Project Management, Service Delivery, or Customer Success n
- Experience with System Integrators (SI) or Managed Services organizationsn
- Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retentionn
- Excellent communication and stakeholder management skillsn

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nIf you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
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- Please share your updated resume or connect with me directly to know more about this opportunity.n

📌 Project Manager (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad