Job Description

Job Overview

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We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

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Location: Bellandur, Kengeri & Bhartiya City

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5 Days Working & 2 Days Off (Rotational)

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Job Responsibilities

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- Handle customer queries exclusively through voice calls.
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- Provide accurate information and resolve customer concerns professionally.
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- Ensure excellent customer satisfaction during every interaction.
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- Maintain call quality and productivity standards.
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- Update customer details and interaction records in the system.
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Eligibility

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- Freshers and experienced candidates are welcome to apply.
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- Candidates from any educational background can apply.
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- Excellent English communication skills are mandatory.
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- Comfortable working in rotational shifts.
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- Willing to work from the office in Bengaluru.
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- Basic computer knowledge is required.
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Skills Required

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- Robust verbal communication.
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- Good listening and problem-solving skills.
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- Customer-focused attitude.
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- Ability to work in rotational shifts including night shifts.
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📌 Customer Service Representative (Bengaluru)
🏢 Alorica
📍 Bengaluru