Job Description
Note - Apply if available for F2F interview on 5 Sep in Hyderabad
n
n
nKey Responsibilities:
n
- n
- Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Managementn
- Configure case workflows, SLAs, entitlements, and customer lifecycle processes n
- Build and customize Service Portals / Employee Center for customer interactions n
- Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer n
- Integrate ServiceNow with external systems using REST/SOAP APIs n
- Configure Omnichannel features (Email, Chat, Virtual Agent) n
- Create dashboards and reports for customer service performance and insights. n
nRequired Skills:
n
- n
- Hands-on experience in ServiceNow CSM module n
- Robust knowledge of case management, SLAs, and customer workflows n
- Proficiency in JavaScript and ServiceNow scripting n
- Experience with Service Portal / UI Builder n
- Understanding of ITSM concepts and integrations n
- ServiceNow certifications (CSA / CAD / CISCSM preferred)n