Job Description: Salesforce Technical Architect Digital Customer & Dealer Experience | Tractor Manufacturing / Automotive Sector Position Summary The Salesforce Technical Architect will lead the design, architecture, and delivery of the Salesforce platform to drive the digital transformation of customer and dealer interactions across India for a leading tractor manufacturing or automotive organisation. This role owns the end-to-end technical architecture across Salesforce Sales Cloud, Service Cloud, Agentforce, and Data Cloud (Data 360), while ensuring seamless integration with the existing CRM and Dealer Management Systems (DMS). The architect is responsible for scalable, secure, and reliable digital operations, focusing on dealer experience and customer satisfaction through advanced Salesforce, CRM, and DMS solutions. Key Responsibilities • Define and own the end-to-end Salesforce technical architecture across Sales Cloud, Service Cloud, Agentforce, Data Cloud (Data 360), and Experience Cloud to support pan-India dealer networks. • Lead the design, implementation,



and optimisation of Salesforce solutions and integrate them with the existing CRM and Dealer Management Systems (DMS). • Architect Sales Cloud capabilities (lead-to-order, prospect, quoting, forecasting, and dealer sales processes) to strengthen dealer and customer sales journeys. • Design Service Cloud solutions (case management, Omni-Channel routing, Field Service, and CTI/telephony) to elevate after-sales and dealer support experience. • Implement Agentforce AI agents and Einstein / Generative AI capabilities to automate customer and dealer interactions and improve productivity. • Architect Data Cloud (Data 360) to unify customer and dealer data, building unified profiles, segmentation, and real-time activation across channels. • Oversee at least one full-scale DMS implementation and its integration with Salesforce, ensuring end-to-end delivery and post-launch support. • Manage data flows, integrat

📌 Lead-Infotech (CDMS) (Sahibzada Ajit Singh Nagar)
🏢 Mahindra & Mahindra
📍 Sahibzada Ajit Singh Nagar