About the Role
We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.
You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, strong governance, and high customer satisfaction while protecting engineering productivity.
Key Responsibilities
Program & Portfolio Ownership
Own delivery of projects across Fixed Bid, T& M, and AMC/Subscription models Establish and manage baselines for scope, schedule, effort, milestones, and billing Track and control risks, dependencies, and variances using PMO-defined metrics Ensure adherence to the full delivery lifecycle: Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC Client Communication & Governance
Act as the single owner for all client-facing communication Lead weekly status reports, review meetings,



milestone sign-offs, and escalations Manage billing, invoicing, documentation handover, and project closure Shield engineering teams from unplanned or ad-hoc client requests Lead QBRs and executive reviews with senior stakeholders Cross-functional Execution
Collaborate with Engineering, QA, Dev Ops, MLOps, Hardware, Field Services, and vendors Resolve cross-team dependencies and execution bottlenecks proactively Ensure readiness across design, testing, and deployment phases PMO, QMS & Compliance
Enforce PMO charter, SOPs, templates, and QMS standards Maintain audit-ready documentation in Click Up Drive PMO/QMS audits and closure of corrective actions Ensure strict change control post scope and plan freeze Scope Management & Revenue Growth
Own scope management and formal change control Convert approved change requests into revenue upsell opportunities Build robust customer relationships to drive repeat

📌 Program manager (Gujarat)
🏢 Eternal Robotics
📍 Gujarat