Required Experience

Overall Experience:

● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience:

● Minimum 18 months experience in at least one of the following areas:

○ Software testing

○ Bugs triaging

○ Audits/quality checks

○ Subject matter expert

○ Technical issue resolution

Management Exposure:

● Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA):

● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing easy workflows).

Data Tools:

● Basic knowledge of SQL and sound experience with JQL.

● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.

● Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

● Proficient in data analysis techniques.

● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).





● Sound knowledge of Operational metrics like shrinkage and utilization.

-
Core Responsibilities & Deliverables

● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.

● Be able to achieve high program health by taking charge of the responsibilities end to end real time.

● Work allocation.

● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).

● Ensure process adherence.

● Identify process gaps & improvements.

● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.

● Can manage multiple responsibilities along with Core duties.

● Manage stakeholder relationships with program leads or immediate product/engineering partners as required.

● Quality audits (regularly).

-
General Skills & Aptitude

● High attention to detail.

📌 Op2.5 Co (Hyderabad)
🏢 Indium
📍 Hyderabad