Role: System Engineer / Senior System Engineer (L2–L3)

Location: Remote / Full time

Shifts: Rotational (24x7 support model / on-call)

Experience: 6–12 years

Background preference: Tier-1 enterprise / global IT services exposure

Role Summary

We are looking for a hands-on System Engineer with strong Windows Server + Active Directory L3 depth and VMware operations expertise to support a global enterprise environment. This is a stakeholder-facing role requiring structured troubleshooting, SLA-based incident handling, vulnerability remediation ownership, and excellent English communication.

Key Responsibilities

Active Directory / Windows (L3)
- Troubleshoot and manage AD DS including FSMO roles, AD replication, and DNS in enterprise environments.
- Deep GPO troubleshooting (inheritance/blocking, loopback processing, WMI filters, replication/SYSVOL issues, gpresult/RSOP analysis).
- Implement and maintain access controls aligned to RBAC and least privilege principles.

VMware (day-to-day operations)
- Operate VMware vSphere environments: vCenter health checks, cluster monitoring,



alarms, capacity/performance basics.
- Perform ESXi patching using vLCM/VUM, maintenance mode workflows, and post-patch validation.
- Manage snapshot lifecycle, support HA/DRS monitoring, and handle vMotion-related operational scenarios.

Patching + Vulnerability Remediation
- Own Windows patching activities using a named tool (SCCM/MECM and/or WSUS; BigFix exposure is a plus).
- Drive a structured vulnerability remediation lifecycle: scan → severity triage → supersedence check → remediate (patch/manual) → validate → sign-off.
- Coordinate maintenance windows, change processes, deployment validations, and reporting.

Incident / Problem Management
- Handle P1/P2 incidents with SLA-driven escalation, bridge call initiation, and crisp stakeholder updates.
- Produce high-quality RCA with corrective/preventive actions.
- Author runbooks/SOPs (not just follow) with measurable operational impact

📌 Systems Engineer (Hyderabad)
🏢 Foundever
📍 Hyderabad