Senior Atlassian Systems Administrator
Rapid7 is seeking a knowledgeable and technically grounded Senior Atlassian Systems Administrator to drive the ownership, performance, and strategic evolution of our Jira and Confluence environment. This role combines platform administration, service management best practices, and cross-functional automation to enhance user experience and ensure platform governance across our ecosystem.
About the Team
The Information Technology team powers Rapid7's global operations by building, securing, and maintaining scalable enterprise platforms that enable seamless cross-functional collaboration and business productivity.
About the Role
As a Senior Atlassian Systems Administrator, your primary responsibility will be to oversee, maintain, and evolve our enterprise Jira and Confluence environment in alignment with business priorities and ITSM best practices. Specifically, your focus will be to:
- Act as a primary support contact for Jira and Confluence usage, configuration requests, and platform governance.
- Assist with user management, project setups,



permission schemes, workflows, and custom fields across the suite.
- Partner with internal teams to understand requirements and advise on scalable solutions that align with Atlassian best practices.
- Support integrations between Atlassian tools and other systems, including directory services, DevOps tools, and knowledge bases.
- Participate in service support activities including ticket triage, user troubleshooting, and system performance monitoring.
- Develop and maintain transparent platform documentation, standardized templates, executive dashboards, and operational reports.
- Collaborate with IT, DevOps, and business stakeholders to drive process improvements and automation within the Atlassian suite.
- Apply technical fundamentals in databases, operating systems, and networking to support platform performance and configuration decisions.

The skills and qualities you'll bring include
- Bring

📌 Senior Atlassian Systems Administrator (Pune)
🏢 Rapid7
📍 Pune