The role involves providing high-quality Tier 2 customer support via inbound calls, emails, and chats. Responsibilities include logging cases, providing recruitment support to candidates, navigational support on self-service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times.

Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun) · 2-way cab provided

Locations: Bangalore (Belandur / Adugodi) · Pune (Magarpatta) · Mumbai (Vikhroli)

Requirements
• Versant score of 58 and above (mandatory)

• Positive verbal and written communication skills

• Basic MS Office proficiency

• Familiarity with ServiceNow or similar ticketing tools (preferred)

• Prior international BPO experience preferred; freshers acceptable

• Flexibility to work rotating work weeks and US time zone shifts

• Education: Graduate (any stream)

• Experience: 0–3 years

Benefits
• CTC: ₹28,000–₹50,000/month based on experience

• 2-way cab facility provided

• 6-month contract with potential for extension

• Opportunity to work with a global client

📌 Customer Support Associate – Tier 2 (Bengaluru)
🏢 Rooman Technologies
📍 Bengaluru