Description
• Process performance – as per agreed KPIs
• Quality and productivity Improvement
• Customer Satisfaction
• Level of subject matter expertise
• Process minimum transaction to sustain process knowledge
Responsibilities
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist recent hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Qualifications
Graduate
📌 Annuity BO PHS (Noida)
🏢 EXL
📍 Noida
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