Job Description:

Key Responsibilities

Customer Relationship Management

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Act as the single point of contact for customers post-booking.

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Handle customer queries, complaints, and service requests in a timely and professional manner.

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Maintain long-term relationships with customers to ensure satisfaction and referrals.

Post-Sales Coordination

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Coordinate with Sales, Legal, Accounts, Projects, and Site teams for customer-related matters.

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Support customers through the entire post-sales process including agreement execution, loan coordination, and possession.

Documentation & Compliance

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Prepare and manage customer documents such as:

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Booking forms

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Agreement to Sell / Sale Deed

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Demand letters

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Allotment letters

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Ensure compliance with RERA and company policies.

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Maintain accurate customer records in CRM systems.

Payment & Collections Support

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Generate and share demand letters as per construction milestones.

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Follow up with customers for timely payments.

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Coordinate with accounts team for payment reconciliation.





CRM System Management

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Update customer data, interactions, and payment status in CRM software.

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Generate MIS reports related to customer status, collections, and grievances.

Customer Experience & Handover

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Conduct possession and handover coordination.

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Arrange site visits, inspections, and snag list closure.

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Collect customer feedback and resolve post-handover issues.

Required Skills & Competencies

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Strong communication and interpersonal skills.

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Customer handling and problem-solving ability.

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Knowledge of real estate documentation and RERA norms.

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Proficiency in MS Excel, CRM software, and email communication.

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Valuable coordination and follow-up skills.

Preferred Candidate Profile

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Prior experience in CRM/Post-Sales in a Real Estate company.

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Familiarity with real estate agreements and customer lifecycle.

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Ability to handle multiple customers and tasks simultaneously.

📌 CRM Executive (Navi Mumbai)
🏢 RECEX
📍 Navi Mumbai