23 Sep
|
IGT solutions
|
Bengaluru
23 Sep
IGT solutions
Bengaluru
Key Deliverables:
- Oversee and manage the P&L; for 500+ FTE International Voice Customer Service Operations.
- Lead and drive strategic and tactical operational directions to achieve business objectives.
- Ensure adherence to key performance metrics such as Staffing Adherence, Schedule Adherence, and Customer Experience scores.
- Conduct regular business reviews to monitor performance and implement operational improvements.
Role Responsibilities:
- Manage large teams across multiple business accounts, ensuring operational goals are met.
- Collaborate with client stakeholders and internal leadership to maintain customer satisfaction.
- Drive continuous improvements in operations, enhancing quality and customer satisfaction.
- Lead cross-functional teams across Voice, Back Office, WFM, Training, and Quality.
📌 Senior Manager Operations_Travel Experience (Bengaluru)
🏢 IGT solutions
📍 Bengaluru