- Managing Service Desk : A candidate with Go getter attitude ; having valuable communication and stakeholder management skills.
- Product & Process Improvement: Acumen to understand the gaps in process and accordingly coordinate with stakeholders for system/process changes.
- Preparing BRD and assisting successful testing & implementation.
- Monitoring Servicing TAT.
- Ensuring Good customer service levels. Coordinating with corporate customers/Brokers for closure of pending requirements.