/n
- Atleast 3 years of experience handling Service Desk services.
/n
- Fluency in English (Reading, Writing, Speaking)
/n
- Understand and responds in Business Communications
/n
- Good Managerial Skill
/n
- Understanding and knowledge on IT Infrastructure.
/n
- Work in any shift (24*7)
/n
/n
Positive-to-Have
/n
/n
- ITIL Knowledge
/n
- Understanding and knowledge on IT Infrastructure.
/n
/n
Role descriptions / Expectations from the Role
/n
Following are the roles and responsibilities of Service Desk Analyst
/n
/n
- Act as Single point of contact as Customer Global Service Desk
/n
- A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
/n
- Create / Update KBA, SOP
/n
- Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation
/n
- Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively
/n
- Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware
/n
- respond to requests for technical assistance in person, via p
📌 Service Desk Analyst (Pune)
🏢 Tata Consultancy Services
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.