Job Description

Job Title: Lead Engineer – Enterprise Network Operations

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Department: Engineering and Operations

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Location: Mumbai

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Reporting: Associate Director Network Operations

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Job Type: Full Time

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Shift: Rotational Shift

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- PRE-REQUISITES
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- Technical expertise on all or either of the following platform
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- Cisco catalyst and Nexus switching and wireless
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- Arista switching
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- HP/Aruba switching and wireless
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- Meraki switching and wireless
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- Mist wireless
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- Infoblox DDI
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- Robust troubleshooting skill sets
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- Conceptually strong in the following switching and wireless technology
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- HSRP/VRRP
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- STP/VTP
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- VSS/VPC
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- Ether-Channels, Stacking of switches (IRF, Cisco Stack)
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- Stand-alone AP, IAP, Flex-connects, Wireless bridge
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- RESPONSIBILITIES
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- Engineers who have a passion for providing outstanding customer service.
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- 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
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- Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
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- Ticket resolution - work and resolve trouble tickets, handle ticket escalation
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- Queue Management - monitor ticket queue, ensure assignment/resolution and closure
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- Create Method Of Procedure and/or Standard Operating Procedure document
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- Plan and execute Change Management processes
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- Performance Tuning of network devices and create Service Improvement Plans
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- Plan and perform firmware upgrade
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- Work with hardware/software vendors to resolve problems
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- Train and mentor juniors
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- Act as an SME SPOC for certain network products
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- Interface with customer on calls and lead technical meetings
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- Assist in Root Cause Analysis (RCA)
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- Provide technical inputs for weekly/monthly customer service review reports
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- Any additional task given to the incumbent from time-to-time based on business needs
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- TRAININ

📌 Lead Network Engineer (Mumbai)
🏢 NTT Global Networks
📍 Mumbai