Job Description
Customer Support Intern
nLocation: On-site – Netaji Subhash Place (NSP), New Delhi
nCompany: XTREMEX
nEmployment Type: Full-time
nAbout the Role
nWe're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.
nResponsibilities
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- Respond to customer queries via WhatsApp, Email, Instagram, and Phone.n
- Handle order tracking, delivery updates, returns, exchanges, and refunds.n
- Resolve customer complaints professionally and efficiently.n
- Coordinate with logistics and warehouse teams to resolve order issues.n
- Maintain accurate records of customer interactions.n
- Escalate complex issues to the relevant team when required.n
- Ensure high customer satisfaction and quick response times.n




- Assist customers with product recommendations and sizing queries.n

nRequirements
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- Excellent written and spoken English and Hindi.n
- Strong communication and problem-solving skills.n
- Basic knowledge of Shopify and CRM tools (preferred).n
- Comfortable using Excel/Google Sheets.n
- Ability to multitask and work in a fast-paced environment.n
- Prior customer support or e-commerce experience is preferred.n

nPreferred Skills
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- Experience handling WhatsApp Business, Instagram DMs, and email support.n
- Familiarity with courier tracking and order management.n
- Positive attitude with a customer-first mindset.n

nWhat We Offer
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- Market-competitive salary.n
- Career growth opportunities in a fast-growing D2C fashion brand.n
- Collaborative and energetic work environment.n

📌 Customer Support Intern (New Delhi)
🏢 Xtremex
📍 New Delhi