Job Description

About Us:

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We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.

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What we're looking for:

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- 2 years of relevant experience in Customer Success preferably with a B2B SaaS/product company
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- Exposure to US and/or Middle East markets is preferred
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- Strong communication, relationship-building, and stakeholder management skills
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- Ability to understand customer needs and translate them into product solutions
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- Robust ownership and problem-solving mindset
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What you'll do:

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- Own and manage relationships with a portfolio of Global B2B customers
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- Drive customer onboarding, product adoption, engagement, and retention
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- Understand customer goals and ensure successful product implementation
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- Conduct regular customer check-ins, business reviews, and product discussions
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- Identify opportunities for upsell, cross-sell, and expansion
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- Monitor customer health, usage, and satisfaction metrics
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- Work closely with Sales, Product, and Support teams to resolve customer issues
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- Act as the voice of the customer and share feedback with internal teams
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- Drive renewals and ensure a strong overall customer experience
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Location: HSR Layout

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Timing: 10am-7pm

📌 Customer Success Specialist (Bengaluru)
🏢 Super Humans
📍 Bengaluru