Job Description
Location: Outer Ring Road, Banaswadi, Bangalore
nTimings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
nRole type: Phone-based & client-facing | D2C premium brand | Not a store role
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nSunday ( is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.
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nRole Overview
nAs a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.
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nKey Responsibilities
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- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboardingn




- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalismn
- Manage escalations tactfully, protecting customer trust and brand reputationn
- Proactively engage with premium customers to deliver a 5-star experiencen
- Educate customers on product care, warranty usage, and maintenance for long-term satisfactionn
- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectivelyn
- Maintain accurate interaction records in CRM and share feedback for process improvementn
- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase ratesn

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nRole Requirements
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- Excellent spoken and written communication skillsn
- Solid interpersonal skills with empathy and problem-solving abilityn
- Professional demeanour to handle discerning customers responsiblyn
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📌 Customer Service Specialist (Bengaluru)
🏢 Sunday
📍 Bengaluru