Job Description
Greetings from TCS
nTCS is hiring for SAP Customer Relationship Management (CRM) : Service
nExp: 6+ years
nLocation: Klkata
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nKey Responsibilities
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- Service Management: Configure and manage service orders, service requests, complaints, and returns. n
- Contracts & Warranties: Set up service contracts, service level agreements (SLAs), and warranty determinations. n
- Resource Planning: Implement and support resource scheduling, dispatching, and field service execution. n
- System Integration: Integrate SAP CRM Service with SAP ERP (ECC or S/4HANA) for spare parts, billing, and equipment management. n
- Customization: Tailor transaction types, action profiles, partner determination procedures, and catalog profiles. n