Job Description
Role Purpose: Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance.
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nRole Accountability:
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- Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.n
- Ensure appropriate infrastructure and resource availability to carry out collections as per operating plann
- Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirementsn
- Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolutionn
- Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy processn
- Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficienciesn
- Ensure adherence to Compliance Policy,



Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfactionn
- Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory mannern
- Ensure 100 % SVCL coverage at all vendor locations of the Zonen
- Ensure monthly cost provisions are reported to Finance team as per timelinesn
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in current markets ensuring portfolio hygienen
- Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extractionn
- Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit

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