AmberStudent is hiring for the role of Customer Support Apprentice!

Responsibilities of the Apprentice:

- Respond to customer queries via chat, calls, and emails professionally and promptly
- Handle large volumes of customer interactions while maintaining quality standards
- Understand customer concerns and provide accurate resolutions
- Maintain solid product and process knowledge across support channels
- Coordinate with internal teams for issue resolution and ticket closure
- Maintain turnaround times and service-level agreements (SLAs)
- Deliver a positive customer experience and maintain high customer satisfaction scores
- Document customer interactions accurately

Requirements:

- Excellent verbal and written communication skills in English (mandatory)
- Must be based in Pune or willing to relocate to Pune for the internship
- Comfortable working in assigned rotational shifts (mandatory)
- Strong customer orientation and problem-solving ability
- Ability to multitask and manage time effectively
- Calm, patient, and professional approach while handling customers
- Comfortable handling calls, chats, and email support
- Freshers and students looking for customer-facing experience are encouraged to apply

📌 Customer Support Apprentice (Pune)
🏢 Important Group
📍 Pune