Remote: Hybrid

Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls Experience: 6 months -2 years of experience handling customers over calls. Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based) At Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card. What you'll do: We're looking for someone with a solid mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound). Guide customers through processes, resolve queries, and ensure closure Ensure a consistently high customer satisfaction experience (CSAT) Coordinate with candidates, institutions,



and past employers to gather required information Maintain accurate records of customer interactions Track cases, ensure timely follow-ups, and prevent delays Identify discrepancies and resolve or escalate issues proactively Ensure strict adherence to company policies, data security, and compliance standards Analyze customer feedback and suggest actionable improvement. What we're looking for: 6 months - 2 years of experience in Customer Support / Outbound process / Voice Process. Strong experience in handling customers through calls. High attention to detail and ability to manage process-driven work Strong communication, ownership, and problem-solving skills Experience in high-volume or process-driven environments

📌 Customer Success Specialist (Haryana)
🏢 Trential
📍 Haryana