Job Description – Customer Service Desk (Retail Store)

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Position: Customer Service Desk – Team Member
Department: Customer Service
Location: [Location]
Experience: 1–2 Years
Qualification: 10th / 12th Pass or equivalent
Industry: Retail / Grocery / Gourmet Retail

Job Responsibilities

- Greet customers and provide courteous and professional assistance.
- Handle customer queries, requests, feedback, and complaints.
- Assist customers with product information, store facilities, and services.
- Handle returns, exchanges, and customer issues as per company policy.
- Manage customer calls and provide accurate information.
- Coordinate with different departments to resolve customer concerns.
- Maintain proper records of customer complaints and feedback.
- Support membership, loyalty programs,



and promotional activities.
- Ensure the Customer Service Desk is clean, organized, and well-maintained.
- Escalate unresolved customer issues to the Department Manager.
- Follow company policies, SOPs, and customer service standards.

Skills Required

- Good communication and interpersonal skills.
- Pleasant personality and customer-focused approach.
- Good problem-solving and coordination skills.
- Basic computer knowledge.
- Ability to handle customers professionally.
- Positive attitude and willingness to learn.

Preferred

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Service Desk - (India)
🏢 Food Square
📍 India