23 Sep
|
DigiSME Software Private
|
India
23 Sep
DigiSME Software Private
India
Position: Retention Specialist
Experience: 5+ years in customer retention/client servicing, preferably handling renewals and escalations
Must have: Experience in SaaS or concept-selling (selling an intangible product/idea, not just a physical product) — this is a must, not optional.
Profile: A mature, experienced professional who is calm under pressure and comfortable dealing with upset or frustrated clients
Key responsibilities will include:
- Patiently listening to client complaints and concerns without getting defensive or rushing the conversation.
- Reassuring clients that their issue will be resolved, and coordinating internally to actually get it resolved.
- Handling renewal conversations and collecting renewal payments from clients at risk of churn.
- Identifying the root cause behind cancellation/non-renewal requests and working to save the account.
Perks:
- Paid sick time
- Provident Fund
Work Location: In person
📌 Retention Specialist (India)
🏢 DigiSME Software Private
📍 India