Job Title: Customer Support Executive

We are looking for a dedicated and empathetic Customer Support Executive to join our team at

Dailiyo.

As the primary point of contact for our customers, you will play a crucial role in ensuring a

seamless experience for those booking home services. You will manage inquiries, resolve

scheduling conflicts, and maintain high satisfaction levels through clear and proactive

communication.

Key Responsibilities

● Booking Management: Manage and confirm service bookings, ensuring all details are

accurate for both the customer and the service associate.

● Query Resolution: Handle incoming calls, messages, and emails regarding service

inquiries, pricing, and timing.

● Conflict Resolution: Address customer concerns or service delays with a calm and

professional demeanor, ensuring a 30-minute arrival window is communicated and

managed effectively.

● Coordination: Act as a bridge between customers and field staff to ensure timely arrivals

and smooth session handovers.

● Data Entry: Maintain accurate records of customer interactions and feedback in our





tracking systems.

Required Skills & Qualifications

● Education: 12th pass

● Communication: Excellent verbal and written communication skills in English and Hindi

(local language proficiency is a significant advantage).

● Tech-Savvy: Comfortable using mobile applications.

● Experience: 0–2 years of experience in customer service, retail, or operations.

Work Details

● Job Type: Full time

● Shift: Standard 9 -hour shifts (flexible scheduling may be required during peak periods).

● Location: Ahmedabad (Navrangpura).

● Salary: Competitive, based on experience and performance.

Why Join Dailiyo?

At Dailiyo, we are building a hyperlocal ecosystem that simplifies home lives. Joining us means

being part of an early-stage startup environment where your voice is heard, and your

contribution directly impacts our growth and operational excellence.

.

Pay: ₹12,461.05 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 VARGA PROFESSIONALS
📍 India