Role Overview

The Sales Executive is responsible for guiding patients through their treatment journey by understanding their concerns, educating them about available procedures, and recommending suitable treatment plans and converting into sales. The role combines patient counselling, treatment explanation, and conversion of consultations into procedures, while maintaining high standards of patient care and ethical practices.

Key Responsibilities1. Patient Consultation & Sales

- Interact with walk-in and referred patients to understand their medical or aesthetic concerns.
- Explain treatment options, procedures, benefits, risks, and expected outcomes in a clear and empathetic manner.
- Assist doctors in patient consultation by gathering patient history and requirements.

2. Treatment Planning

- Recommend suitable treatment packages based on doctor’s diagnosis.
- Prepare customized treatment plans and explain timelines, sessions, and expected results.
- Address patient concerns, objections, and queries.

3. Conversion & Revenue Generation

- Convert consultations into treatment bookings and packages.
- Achieve monthly sales and conversion targets.
- Upsell or cross-sell additional services where medically appropriate.

4. Patient Relationship Management

- Build trust and long-term relationships with patients.
- Ensure excellent patient experience from consultation to treatment completion.
- Follow up with patients regarding treatment progress, appointments, and feedback.

5.



Coordination with Medical Team

- Coordinate with doctors, technicians, and front desk staff for smooth patient flow.
- Maintain accurate patient records and treatment plans.

6. Administrative Responsibilities

- Maintain consultation data, leads, and conversion reports.
- Track patient appointments and follow-up schedules.
- Ensure compliance with clinic policies and medical ethics.

Required Qualifications

- Bachelor’s degree in Life Sciences, Healthcare, Nursing, Pharmacy, or related field(preferred).
- 1–5 years experience in medical counselling, healthcare sales, or aesthetic clinic environment.
- Experience in dermatology, hair transplant, or aesthetic treatments is an advantage.

Key Skills

- Excellent communication and interpersonal skills
- Strong counselling and persuasion ability
- Patient-centric and empathetic approach
- Knowledge of aesthetic procedures / hair and skin treatments
- Sales and target orientation
- Valuable documentation and CRM handling

Performance Metrics (KPIs)

- Consultation to treatment conversion rate
- Monthly revenue generated from consultations
- Patient satisfaction scores
- Follow-up and retention rate

Compensation Structure (Typical in Clinics)

- Fixed Salary
- Performance Incentives based on conversions / revenue
- Additional bonuses for achieving clinic targets

Job Type: Full-time

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Senior Sales Executive (India)
🏢 kezza hair and skin clinic
📍 India