Position : FO Associate
Property : Flora Vythiri Resort
Location : Vythiri - Wayanad

Duties & Responsibilities :

- Manage the process of checking guests in and out.
- Handle reservations made via phone or online platforms.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered.
- Registers guests and manages the rooming chart.
- Organizing transport services for guests at their request.
- Providing guests with information about the property & Up sell additional facilities and services, when appropriate.
- Deliver consistent, high-level service to guests.
- Contributes to the smooth and efficient running of the Reception within the Rooms division.

Required Experience and Qualifications :

- Minimum of 2 years of experience in a similar role at a 4-star or 5-star property.




- A relevant degree or diploma in Hospitality or Tourism Management is preferred.
- Good customer service, communications and interpersonal skills are a must.
- Experience in handling C Form procedures for foreign guests is essential.
- Freshers having relevant degree or diploma in Hospitality or Tourism Management will also be considered.

Job Types: Full time, Permanent

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Front Office Associate (India)
🏢 Flora Hospitality Group - India (Flora Vythiri Resort - Wayanad)
📍 India