JOB DESCRIPTION – RECEPTIONIST

Job Summary

We are looking for a professional, courteous, and well-organized Receptionist to manage the hospital front desk and provide efficient support to patients, relatives, doctors, and visitors. The candidate will be responsible for handling calls, appointments, patient registrations, enquiries, and day-to-day front-office activities.

Key Responsibilities

- Greet and assist patients, relatives, visitors, and staff in a polite and professional manner.
- Attend incoming telephone calls and respond to enquiries appropriately.
- Schedule and manage patient appointments and doctor consultations.
- Handle patient registration and maintain accurate records.
- Coordinate with doctors, nursing staff, administration, and other departments.
- Provide information regarding hospital services, consultation timings, and procedures.
- Maintain the reception area and ensure a professional environment.
- Handle patient files, documents, and basic administrative records.
- Receive and forward messages, calls, and correspondence to the concerned department.
- Assist with billing, payment collection, receipts, and basic cash-handling activities when required.
- Maintain confidentiality of patient information and hospital records.




- Handle patient and relative queries courteously and escalate complaints to the appropriate authority.
- Maintain daily registers, appointment records, and other front-office documentation.
- Perform other administrative duties assigned by the management.

Skills & Qualifications

- Minimum 12th Pass / Graduate preferred.
- Previous experience as a receptionist, front-desk executive, or hospital receptionist will be an advantage.
- Valuable communication and interpersonal skills.
- Basic computer knowledge, including MS Word and Excel.
- Good telephone etiquette and professional appearance.
- Ability to communicate in English, Hindi, and Marathi.
- Good organizational and multitasking abilities.
- Polite, patient, responsible, and service-oriented attitude.
- Ability to work in shifts and handle a busy hospital environment.

Preferred Candidate

- Candidates with prior hospital/healthcare front-office experience will be preferred.
- Freshers with good communication and computer skills may also be considered.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Receptionist (India)
🏢 Manasa Neuropsychiatric Hospital
📍 India