About the Role:

Music Pandit is hiring a Customer Support Coordinator to serve as the primary point of contact for parents and students.
You will resolve queries on curriculum and timetables, keep students on track with their classes, and coordinate with internal teams to deliver a smooth learning experience. Key

Responsibilities.

- Respond to parent queries on course curriculum, syllabus, assessments and timetables via phone, email, WhatsApp and helpdesk

- Coordinate with students on class schedules, reminders, attendance and make-up classes

- Maintain and update student and faculty timetables; manage reschedules and batch changes

- Onboard new students: welcome communication, orientation and platform access

- Support admissions, renewals and fee-related queries in coordination with Finance

- Resolve first-level issues; escalate complex concerns and close the loop with parents

- Coordinate with faculty, academic, admissions and admin teams via Slack

- Maintain accurate records in CRM; prepare daily/weekly support reports

- Run parent/student feedback surveys and flag at-risk students for retention action

Requirements.





- Graduate in any discipline

- 2–3 years of experience in customer support, student/parent support or coordination

- Excellent spoken and written English; Hindi and/or Kannada preferred

- Proficient in Slack, Google Workspace / MS Office and CRM or ticketing tools

- Comfortable with LMS and virtual classroom tools (Zoom, Google Meet, MS Teams)

- Strong empathy, organisation and ownership mindset Preferred

- Experience in an EdTech, school or coaching environment

- Exposure to school management systems or LMS platforms

Key Expectations.

- First response to queries within 2 working hours

- Resolution of standard queries within 24–48 hours

- Parent satisfaction (CSAT) of 4.5/5 or above

- 100% accuracy in student records and schedule communication

What We Offer.

- Starting salary of ₹40,000 per month.

- Prospect to make a direct impact on students' learning journeys.

Pay: From ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Coordinator (India)
🏢 MusicPandit
📍 India