Job Description – Customer Care Executive

Position: Customer Care Executive
Department: Customer Support / Operations
Employment Type: Full-Time
Location: Jaipur

Job Summary

We are looking for a polite, responsible, and customer-focused Customer Care Executive to handle customer queries and provide excellent support through calls, WhatsApp, chat, and other communication channels.

The ideal candidate should have good communication skills, patience, problem-solving ability, and the confidence to interact professionally with customers.

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.
- Respond to customer queries through calls, WhatsApp, chat, and email.
- Provide accurate information regarding products, services, bookings, orders, and consultations.
- Assist customers with order-related or service-related concerns.
- Follow up with customers regarding pending queries and requests.
- Resolve customer complaints politely and efficiently.
- Coordinate with internal teams to resolve customer issues.
- Maintain proper records of customer conversations and follow-ups.
- Update customer information and query status in CRM or internal systems.
- Ensure timely responses and maintain a high level of customer satisfaction.
- Handle customers patiently, even during difficult conversations.
- Escalate unresolved or important issues to the concerned senior/team.




- Take customer feedback and communicate important feedback to management.
- Maintain professional communication and follow company processes.

Required Skills

- Positive verbal communication skills in Hindi.
- Basic communication skills in English.
- Good listening and interpersonal skills.
- Customer-handling and problem-solving ability.
- Basic computer knowledge.
- Comfortable using WhatsApp, email, CRM, and web-based software.
- Ability to manage multiple customer queries.
- Positive attitude and professional behaviour.
- Good follow-up and coordination skills.

Qualification

- Minimum 12th Pass / Graduate.
- Freshers with good communication skills can apply.
- Previous experience in Customer Care, Customer Support, Telecalling, BPO, or Client Handling will be preferred.

Experience

0–2 Years in Customer Care / Customer Support / Telecalling or a similar role.

Preferred Candidate

- Confident and polite while speaking with customers.
- Patient and solution-oriented.
- Comfortable working with call and WhatsApp-based customer support.
- Able to understand customer concerns and provide appropriate solutions.
- Responsible for maintaining proper follow-ups.
- Comfortable working in a fast-paced environment.

Job Type

Full-Time | Work From Office

Salary

As per experience and interview performance.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (CCE) (India)
🏢 Master Vastu
📍 India