About House of Zelena

We are on a mission to revolutionise the lifestyle choices for expecting & current mothers. At House of Zelena we provide mothers not just with products that empower them to look good & feel good but also a strong community of fellow-moms who empathise and walk with them every step of this wonderful journey called motherhood.

About the Role: ( Job type : Hybrid )

We are looking for a Customer Support & Customer Engagement Executive who can assist customers across their journey — from resolving order-related concerns to helping interested customers choose the right products and complete their purchase.

Role Split

50% – Customer Support Operations

- Handle customer queries related to orders, delivery, returns, exchanges and refunds.
- Coordinate with internal teams for timely resolution of customer concerns.
- Follow up on open cases and ensure proper closure.
- Maintain accurate customer updates and support records.
- Deliver a polite, empathetic and solution-oriented customer experience.

25% – Chat-Based Customer Engagement

- Engage with interested customers through WhatsApp/chat.
- Understand customer requirements and recommend suitable products.
- Answer product, sizing and purchase-related queries.
- Follow up with interested customers and help convert enquiries into orders.

25% – Call-Based Customer Engagement

- Connect with interested customers and leads over calls.
- Understand their requirements and assist them with product selection.




- Follow up with customers who may need additional guidance before purchasing.
- Build customer confidence and help move enquiries towards purchase.

Candidate Requirements

- Good spoken and written English. (Any other regional language in additionis a plus)
- Comfortable communicating with customers over calls and chat.
- Customer-friendly, patient and solution-oriented approach.
- Comfortable with follow-ups and conversion-oriented conversations.
- Basic computer and online tool proficiency.
- Previous experience in customer support, telesales, inside sales or e-commerce support is preferred.

During Work-From-Home Requirements

Candidate must have:

- Own laptop/computer
- Stable internet connection
- Suitable workstation for handling customer calls and online support
- Quiet environment during working hours

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

- Which of these languages you are comfortable in speaking for professional sales conversations with English ? Kannada Tamil Telugu Malayalam
- What would you do if a customer complaint could not be resolved immediately?
- Expected Salary?
- Notice Period?
- Are you comfortable handling both customer service and sales responsibilities?
- Are you comfortable working with monthly sales targets?
- Are you comfortable working in Sector 69, Noida?

Work Location: Hybrid remote in Noida, Uttar Pradesh 201301

📌 Customer Success Executive (India)
🏢 House Of Zelena
📍 India