JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized advantages to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Sr. Helpdesk Executive
Ground Transport Operations

What this job involves

Delivery of Client Satisfaction

Receiving calls and providing right information to the employee based on the query
Replying to the mail as per the employees query
Live tracking of trips ( inbound /Out bond)
Accommodating Adhoc/unregister request and maintaining report
Responding to the APP negative feedback by sending first mailer and follow up with closer
Updates to client on incidents, accidents, traffic and delay communication
Assist medical request on high priority
Cross check on vehicle deployment, sequence, and timings
Live track on CC TV footage and communicating the team if any issue
Vehicle tracking for sanitization
Ensuring vehicle reaching first point on time
undefined Achieving Safety aspects Tracking the Escort availability trips with female employee first pickup/last drop during night hoursMonitoring the all the vehicles trip closure through technology toolMonitoring and action on the live security dash board alerts likeDevice not reachable,Employee GEO fence violationvehicle over speeding,SOS alerts stoppagesingle women travelling aloneVehicle stoppageundefined
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undefinedConsolidating the security dash board alerts with supporting documents ( Mails and call log )Preparing call logs on daily basis and consolidating the report on monthly basisPreparing No show report and sharing it to employees on daily and weekly basisPreparing Adhoc report and sharing it to employees ( Out bound )Sending OTA report to client on hourly basisMaintaining lost and found report and sending mails to employees with closerMaintaining employees issue tracker on daily basisMaintaining MIS device and APP issue trackerMaintaining Drivers RTO reportMaintaining business/inter office/metro and suburban shuttle reportsMaintaining drivers temperature thermal check reportLogout trip closer reportsVehicles GPS panic alert reportTemp ID drivers RTO clearance report and sharing it to wellness team and OGS team
undefined Putting best practices in placeTeamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you? To apply, you need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Positive communicatorDo you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.Added advantage will be knowing Kannada , and Hindi What we can do for you: At JLL,



we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Senior Helpdesk Executive (India)
🏢 JLL
📍 India