Customer Support Executive(Matrimony Industry Experience Preferred)

Company: UNOAH AI Ltd.

Location: South India / Chennai preferred

Reports to: Vice President, Business Operations - UNOAH Union

Employment Type: Full time

Joining: Immediate

About UNOAH

UNOAH AI Ltd. is a faith-based, AI-driven technology company building digital products and services that place people, community, and meaningful experiences at the centre. This role supports one of UNOAH's relationship-focused verticals, which is being developed to serve customers through a thoughtful, trust-led and technology-enabled matchmaking experience.

About the Role

We are looking for a customer-focused and empathetic Customer Support Executive to support UNOAH's relationship-focused vertical. The role requires someone who is comfortable speaking with customers, understands the sensitivity of the matrimony journey, and can provide responsive, respectful support from enquiry through ongoing service. The market focus will be South India, particularly the Tamil audience.

Key Responsibilities

· Handle customer queries and service requests across calls, messages, email, and other supported communication channels.

· Guide customers through profiles, memberships, platform features, service processes, and next steps.

· Understand customer concerns and requirements and provide clear, accurate, and empathetic assistance.

· Carry out timely follow-ups with customers and ensure requests remain tracked through resolution or closure.

· Escalate complex, sensitive, or unresolved matters to the appropriate internal team while maintaining ownership of the customer experience.

· Maintain accurate records of customer interactions, requests, complaints, follow-ups, and resolutions in CRM or internal tracking systems.

· Coordinate with sales, relationship management, operations, and other teams to resolve customer requirements efficiently.

· Capture recurring customer feedback, issues, and service gaps and share actionable observations with the team.





· Maintain strict confidentiality and a professional, respectful approach when handling personal customer information and matchmaking-related conversations.

What We're Looking For

· Preferably 3 years or more of experience in the matrimony space, especially customer support, customer relationship management, or a similar customer-facing role.

· Good spoken and written English and Tamil, with Tamil preferred due to the focus on the Tamil audience.

· Strong communication, listening, interpersonal, and follow-up skills.

· Comfortable speaking with customers regularly and handling questions, concerns, and follow-ups patiently.

· Confident, presentable, empathetic, and capable of building trust with customers.

· Genuine interest in understanding customers and supporting them in finding the right match.

· Solid attention to detail and the ability to maintain accurate customer records and follow-up status.

· Candidates from South India are preferred, with Chennai preferred.

Preferred Qualities

· Previous experience in matrimony, matchmaking, relationship services, or another high-touch customer service environment.

· Experience using CRM, ticketing, lead-management, or customer-support tools.

· Knowledge of the South Indian customer market and cultural context.

What We Offer

· Opportunity to contribute to a growing relationship-focused vertical within UNOAH.

· Direct exposure to customer experience, operations, and relationship management.

· Opportunity to help establish service standards, support processes, and customer feedback loops as the vertical grows.

Why This Role Matters

Customers in the matrimony journey often need timely, thoughtful and human support. This role is responsible for ensuring that every interaction is handled with clarity, empathy, professionalism and consistent follow-through.

How to Apply

Send your CV, clearly mentioning the position applied for, to:

Shambhavi Jha | AI-HCM Executive, HR
[email protected]

Shortlisted candidates will be contacted for the next stage of the selection process.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive(Matrimony Industry Experience Preferred) (India)
🏢 UNOAH AI
📍 India